Insurance Solutions
Contact us
At Wanganui Insurance Brokers, we pride ourselves on providing friendly, personalised service and advice you can trust. Building long-term relationships with our clients is important to us, and we’re proud of the feedback we receive from people and businesses across Whanganui.
Here’s what some of our clients have to say about their experience working with our team.
We moved to Wanganui Insurance Brokers as part of our support local initiative and couldn’t be happier with the service. Rach and the team are efficient, readily available for any questions that pop up and genuinely knowledgeable. They took the time to understand our company and its needs, making the transition seamless and easy. A great team to work with!
We moved to Wanganui Insurance Brokers as part of our support local initiative and couldn’t be happier with the service. Rach and the team are efficient, readily available for any questions that pop up and genuinely knowledgeable. They took the time to understand our company and its needs, making the transition seamless and easy. A great team to work with!
We’ve been long-term clients and couldn’t be happier. Excellent advice, great service, and a team we can trust.
Geoff always goes the extra mile. Easy, professional, and a pleasure to deal with.
Highly recommend.
We are extremely grateful to the entire team at Wanganui Insurance Brokers for their service. They are kind, knowledgeable and truly care about their clients. Rachel and the team made things smooth and stress free for us. We can rest easy knowing that everything we work hard for is in safe hands. Thank you.
Our family have been dealing with Geoff and his team since 1985. Their professionalism and attention to detail has been beneficial to our farming business to the point we would recommend their organisation to anyone out there. As the founding director of Mid West Helicopters, we have again gone straight to Wanganui Insurance Brokers as they understand our business and are always working for their clients in the best possible way.
We would have no problems recommending Wanganui Insurance Brokers to any business out there.
We have been dealing with WIBCO for the better part of 15 years. Over that time, Rachel has consistently provided sound, practical advice on the types of insurance we need, especially when it has come to covering more unique items.
Whenever we have needed to make a claim, the process has been incredibly straightforward and handled quickly and efficiently, without an ounce of difficulty.
Rachel is extremely helpful, professional and a pleasure to deal with. Every interaction has been a positive experience. We have recommended Rachel and WIBCO to friends and family on many occasions and will continue to do so without hesitation.
If you are not satisfied with the service you have received from us you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone, by email or in writing.
In the first instance you should contact your broker. Their contact information may be found on our Team page.
If we are still unable to resolve your dispute this can be referred to our Complaints Manager, Geoff Lott, on geoff@wibco.co.nz. We will acknowledge your complaint within 5 working days and will keep you informed of the progress. We have 40 days to respond to your complaint.
If you are not satisfied by our response we are a member of an Independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs.
You may refer the matter to FSCL by:
Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz
There is no cost to you to use the services of FSCL.
